FAQs


We at Thomas Pink have a desire to ensure impeccable service
to each of our customers.

Our Web Sales Team are available from Monday to Friday 08:30 to 18:00 GMT (3:30am – 1pm EST) on +44(0) 800 130 0060 or via email at info@thomaspink.com to assist you with any question you may not have been able to find the answer to on our website. If you are calling from the United State of America and Canada please call us toll free on 1 888 336 1192.

Our Customer Care team is also able to assist you with any problems you may experience while ordering online and if you are not entirely happy then your purchase can be returned for a refund within 30 days of original order receipt.

PURCHASING

How Do I Make Telephone and Internet Purchases?


How Do I Set Up My Online Account and Order?


Is Your Billing or Shipping Address Outside The United States of America?


Is Your Billing or Shipping Address Inside The United States of America?


What Forms of Payment Are Accepted at ThomasPink.com?


When Will My Credit / Debit Card Be Charged?


Can I Place An Order Using A Voucher or Gift Card On The Thomas Pink Website?


POSTAGE AND DELIVERY

I Do Not Live In The United Kingdom or United States of America – Will You Still Ship To Me?


How Long Does It Normally Take To Receive My Shopping?


What Happens If I Do Not Receive My Order In The Timeframe?


What Are The Delivery Charges?


Does Thomas Pink Deliver To Multiple Addresses In One Order?


Do I Need To Sign For My Purchase?


Can Somebody Else Sign For My Purchase?


Can I Have My Shopping Delivered To An Address Other Than My Card Billing Address?


Will My Purchase Be Received In Your Pink Packaging?


Do You Deliver To My Chosen Destination?


How Much Will It Cost To Ship To My Chosen Destination?


CUSTOMS AND TAXES

Do I Have To Pay Taxes and/or Import Duties?


Do The Prices Displayed On ThomasPink.com Include Tax?


RETURNS AND EXCHANGES

How Do I Return or Exchange Goods Bought On ThomasPink.Com and Telephone Purchases?


If I Order Over The Phone Or At ThomasPink.com But Need To Return Something, Can I Take It Back To One Of Your Stores For An Exchange Or Refund?


What Is Your Return and Exchange Policy For Items Bought In Thomas Pink Stores?


PRODUCT AND ORDER QUERIES

What If I Am Not Sure What Size To Buy?


I Saw A Shirt On The Website A Few Months Ago But It Is Not There Anymore – Can I Still Buy It?


If An Item Is Out Of Stock, Will I Still Be Able To Place An Order?


Do You Offer Price Adjustments?


Do You Gift Wrap?


How Do I Set Up My Online Account and Order?


I Am Trying To Log In With My Email Address and Password and Cannot Get Any Further Than The Log In Page. What Can I Do?


I Can’t See Any Images Of Shirts on Your Website. What Can I Do?


PAYMENT

What Forms Of Payment Are Accepted At ThomasPink.com?


When Will My Credit / Debit Card Be Charged?


Can I Place An Order Using A Voucher or Gift Card on The Thomas Pink Website?


Do You Accept Cheques As A Form of Payment For Internet and Telephone Purchases?


HOW TO CARE

How Do I Best Wash and Iron A Thomas Pink Shirt?


Can I Wash Thomas Pink Ties?


TECHNICAL PROBLEMS

How Do I Set Up My Online Account and Order?


I Am Trying To Log In With My Email Address and Password and Cannot Get Any Further Than The Log In Page. What Can I Do?


I Can’t See Any Images of Shirts On Your Website. What Can I Do?


WHAT IS COLLECTPLUS

How do I select to have my order delivered to a CollectPlus collection point?


Why is CollectPlus not available for my current order?


How many CollectPlus collection points are there?


Where is my nearest CollectPlus collection point?


When are CollectPlus collection points open?


How long will it take for my order to arrive at my chosen CollectPlus collection point?


What do I need to take when I collect my parcel?


When making a collection, what ID is accepted?


What should I do if I lose my collection code from CollectPlus?


What should I do if I don’t receive my collection code from CollectPlus?


Can someone else collect my order on my behalf?


What if my order includes back-order items?


How long will I have to collect my parcel?


What should I do if my parcel isn't available when I arrive at the CollectPlus collection point?


Once my order has been despatched, can I track it?


What should I do if I don’t want my order anymore?


What if I want to return an item I have collected from a CollectPlus collection point?


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