DELIVERY & RETURNS


DELIVERY

United Kingdom customers:

Standard United Kingdom Delivery (3-5 Working Days) £5.00

We deliver our standard United Kingdom parcels using a courier service*. All parcels require a signature upon delivery, which can be sent to a home, business or alternative address. You should ensure that someone is available to sign for the parcel. Once your order has been dispatched we are unable to make any address amendments. A second delivery attempt will be made on the following business day, should you be unavailable on the first call. You will be informed if we are experiencing any delays or are unable to fulfil your order for any reason. We use DPD and FedEx for our United Kingdom deliveries. Please note we cannot deliver to P.O.Box addresses and hotels.

*With the exception of some remote destinations, upon which your goods may be dispatched via Royal Mail.

 

Express United Kingdom Delivery (1-2 Working Days) £6.95

For our Express Delivery option if you place your order on a Saturday, Sunday or Bank Holiday your order will be processed on the next working day. Your order will be dispatched via express courier service to your home, work or designated address. Once your order has been dispatched we are unable to make any address amendments. A signature is required for the order upon delivery. A second delivery attempt will be made on the following business day, should you be unavailable on the first call. You will be informed if we are experiencing any delays or are unable to fulfil your order for any reason. We use DPD and FedEx for our United Kingdom deliveries.

Express United Kingdom delivery may not be available during Sale due to high demand.

Channel Islands customers - please note that United Kingdom zone prices and shipping apply to mainland customers only. If you would like to order online, please select the Channel Islands as your shipping zone on the website.

 

Next Day United Kingdom Delivery (Next Working Day) - £7.95

For our Next Day Delivery option please place your order before 12pm Monday – Thursday, orders placed before 12pm Friday will be dispatched on Monday. If you place your order on a Saturday, Sunday or Bank Holiday your order will be dispatched the next working day. Your order will be dispatched via express courier service to your home, work or designated address. Once your order has been dispatched we are unable to make any address amendments. A signature is required for the order upon delivery. A second delivery attempt will be made on the following business day, should you be unavailable on the first call. You will be informed if we are experiencing any delays or are unable to fulfil your order for any reason. We use DPD and FedEx for our United Kingdom deliveries.

Next Day United Kingdom delivery may not be available during Sale due to high demand.

 

Collection Point 1 – 2 Working Days £4.95

Collection Point 2 – 3 Working Days £3.95

For our Collection Point Delivery options, we use CollectPlus. When placing your order, you will be able to choose CollectPlus as a delivery option on the Delivery method page of the checkout. Once you have successfully placed and paid for your order, your item(s) will be processed and shipped to your chosen collection point. You will receive confirmation from CollectPlus via email and/or SMS once your parcel is available for collection. This will include your unique collection code. Parcels are delivered to CollectPlus collection points Monday to Saturday. A specific time for arrival cannot be given, please wait for your arrival notification from CollectPlus.

Please take your CollectPlus collection code and proof of ID (such as Driving Licence, Credit/Debit Card, Passport or Utility Bill) with you when you go to the collection point to collect your parcel.

For more information relating to CollectPlus please click here.

 

Reserve and Collect Orders in UK

Delivery of Reserve and Collect orders to a Thomas Pink store is free of charge.

RETURNS

We are happy to exchange or refund any items (except undergarments) that have not been altered, washed or worn within 30 days of original order receipt. Thomas Pink cannot be held liable for courier charges, customs duties or lost parcels.

Gift Cards and e-vouchers cannot be returned or redeemed for cash. When returning an item, please ensure it is packaged securely in its original condition, with all the tags still intact, and is accompanied by the original Dispatch Note. This will ensure that your return is processed speedily.

Please use a tracked or signed-for mail service. A return address label is provided for your convenience with your order. Although we do not refund return delivery charges (except in the unlikely event that your item is faulty), if you place an exchange order you will not be charged for delivery.

If we need to charge or credit you on an exchange order our Customer Care team will contact you. Please note: we must be notified of any missing or defective items within 7 days of receipt of an order.

Free returns are available in the United Kingdom on full price products.

United Kingdom customers can also return items purchased online to their nearest United Kingdom standalone store in person, for an exchange or refund. Please take your dispatch note with you as proof of purchase. Refunds processed in store will credit your original form of payment.