FREE WORLDWIDE DELIVERY – ENDS MIDNIGHT

FAQs


DELIVERY

Do you deliver to my chosen destination?


How much will it cost to ship to my chosen destination?


How long does it take to deliver to my chosen destination?


Can I change my delivery address?


Can you ship this item to my chosen destination?


Can I upgrade my shipping to express?


Can I combine the shipping costs of my orders?


Can you deliver my order to a PO Box?


Can you postpone my delivery?


CUSTOMS, DUTIES & TAXES

Do I need to pay duties & taxes?


How much duties & taxes do I need to pay?


My package is stuck in customs


How do I prepay my duties & taxes?


I prepaid my duties & taxes, but have been charged more fees for delivery


I want a refund of the duties & taxes paid for this order


CHANGES

Can my delivery address be changed?


Can I add an item to my order?


Can I remove an item from my order?


Can I change my billing address?


Can you change the amount of my invoice?


Can I change my delivery address?


Can I change my delivery destination?


Can I upgrade my delivery to express?


CANCELLATIONS

Can I cancel my order?


Why was my order cancelled?


I have made a duplicate order


RETURNS & EXCHANGES

How can I return an item?


REFUNDS

I made a return and have not been refunded


I did not receive my refund


INCORRECT, DAMAGED & FAULTY

I received a damaged item


I received a faulty item


I received an incorrect item in my order


There is an item(s) missing from my order


ACCOUNT & WEBSITE

How can I make an order?


I can’t sign into my account, what should I do?


I’m having trouble placing an order


PAYMENTS

What payment methods do you accept?


I’ve been charged twice for my order


WHERE IS MY ORDER

Where is My Order?


My package is not moving on the tracking link


Why has my order not been dispatched?


What happens if I’m not home to accept my delivery?