Our Client Service Team are available from Monday to Friday 08:30 to 18:00 GMT (3:30am – 1pm EST) on +44(0) 800 130 0060 or via email at to assist you with any question you may not have been able to find the answer to on our website. If you are calling from the United State of America and Canada please call us toll free on 1 888 336 1192.


How Do I Make Telephone and Internet Purchases?

How Do I Set Up My Online Account and Order?

What Forms of Payment Are Accepted at

When Will My Credit / Debit Card Be Charged?

Can I Place An Order Using A Voucher or Gift Card On The Thomas Pink Website?


I Do Not Live In The United Kingdom or United States of America – Will You Still Ship To Me?

How Long Does It Normally Take To Receive My Shopping?

What Happens If I Do Not Receive My Order In The Timeframe?

Will My Whole Order Arrive In One Parcel?

What Are The Delivery Charges?

Does Thomas Pink Deliver To Multiple Addresses In One Order?

Do I Need To Sign For My Purchase?

Can Somebody Else Sign For My Purchase?

Can I Have My Shopping Delivered To An Address Other Than My Card Billing Address?

Will My Purchase Be Received In Your Pink Packaging?

Do You Deliver To My Chosen Destination?

How Much Will It Cost To Ship To My Chosen Destination?


Do I Have To Pay Taxes and/or Import Duties?

Do The Prices Displayed On Include Tax?


How Do I Return or Exchange Goods Bought On ThomasPink.Com and Telephone Purchases?

If I Order Over The Phone Or At But Need To Return Something, Can I Take It Back To One Of Your Stores For An Exchange Or Refund?

What Is Your Return and Exchange Policy For Items Bought In Thomas Pink Stores?


What If I Am Not Sure What Size To Buy?

I Saw A Shirt On The Website A Few Months Ago But It Is Not There Anymore – Can I Still Buy It?

Do You Offer Price Adjustments?

Do You Gift Wrap?

I Am Trying To Log In With My Email Address and Password and Cannot Get Any Further Than The Log In Page. What Can I Do?

I Can’t See Any Images Of Shirts on Your Website. What Can I Do?


What Forms Of Payment Are Accepted At

When Will My Credit / Debit Card Be Charged?

Can I Place An Order Using A Voucher or Gift Card on The Thomas Pink Website?

Do You Accept Cheques As A Form of Payment For Internet and Telephone Purchases?


How Do I Best Wash and Iron A Thomas Pink Shirt?

Can I Wash Thomas Pink Ties?


How do I select to have my order delivered to a CollectPlus collection point?

Why is CollectPlus not available for my current order?

How many CollectPlus collection points are there?

Where is my nearest CollectPlus collection point?

When are CollectPlus collection points open?

How long will it take for my order to arrive at my chosen CollectPlus collection point?

What do I need to take when I collect my parcel?

When making a collection, what ID is accepted?

What should I do if I lose my collection code from CollectPlus?

What should I do if I don’t receive my collection code from CollectPlus?

Can someone else collect my order on my behalf?

What if my order includes back-order items?

How long will I have to collect my parcel?

What should I do if my parcel isn't available when I arrive at the CollectPlus collection point?

Once my order has been despatched, can I track it?

What should I do if I don’t want my order anymore?

What if I want to return an item I have collected from a CollectPlus collection point?

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