Delivery & Returns



Temporary update to our returns policy - 90 days free returns policy

Please note, that we have decided to extend our return policy to 90 days. This extension applies to any purchase made in our stores or online from the 20th February 2020. While our stores are closed during this unprecedented time, we welcome you to shop with us online with free delivery and free returns. For International deliveries some restrictions may apply. This will be highlighted at the checkout if your chosen shipping destination is affected.


International Delivery

Please click on the flag icon at the top of our homepage and select your delivery destination.*

Shipping costs are calculated automatically at checkout and depend on:

  • - Delivery destination
  • - Size/weight of the package
  • - Shipping method selected


We offer several different shipping methods including airmail, standard courier and express courier.

The prices for each available option will be displayed at checkout.

* If you cannot see your chosen destination listed, then it is likely that we do not currently ship there.


Delivery Destination Germany France France Collection Point EU Switzerland Canada Australia Singapore UAE Russia Rest of World
European Road EUR 6 EUR 6 EUR 4 EUR 6 CHF 7 - - - - - -
Express Delivery EUR 12 EUR 12 - EUR 12 CHF 14 CAD 20 AUD 20 SGD 30 AED 100 RUB 1300 GBP 15

Delivery times depend on:

  • - Delivery destination
  • - Size/weight of the package
  • - Shipping method selected


You can choose between different shipping options at our checkout. An estimated delivery time and cost will be displayed for each option. There is no guaranteed delivery date for orders sent via postal services.

Delivery dates quoted at checkout are an estimation only.

We aim to meet the delivery times quoted but during busy periods, deliveries may take a little longer.

Occasionally circumstances beyond our control, such as extreme weather conditions or customs inspections, can result in delivery delays.


Import duties and taxes may apply upon receipt of international orders.

These duties & taxes are beyond our control as they are set by the Customs Authority of the delivery destination and depend on a few factors, such as:

  • - Destination of origin of the purchased product
  • - Local VAT rates
  • - Local import taxes


It will be your responsibility to pay these charges when asked to by your local authorities.

Our guaranteed landed cost delivery service allows you to prepay all taxes at the checkout and there will be no additional charges when you receive your package.

Just select our Express Courier Service and prepay the duties at Checkout.

“Prepay xxxx for duties, taxes and fees now to guarantee no additional charges on delivery”

Select this option if you wish to prepay duties & taxes. Should you choose to use this option, you will be provided with a 100% guaranteed total amount for your order (including all applicable delivery charges, duties and taxes).

Please note that any inspections and fees applied on imports to your delivery destination are beyond our control, should you decide not to prepay your taxes during checkout.


We are happy to refund any items (except undergarments) that have not been altered, washed or worn within 30 days of original order receipt. Thomas Pink cannot be held liable for courier charges, customs duties or lost parcels.

When returning an item, please ensure it is packaged securely in its original condition, with all the tags still intact, and is accompanied by the original Dispatch Note. This will ensure that your return is processed speedily. Where possible please use the re-sealable box the items were sent in.

Access the Global-E Returns Portal and print an easy to use label. We have arranged this service for you in the hope it will make it cheaper and easier than using your normal postal service. This cost will be deducted from your final refund.

Please be aware that international customs duties and sales taxes are NOT refunded for shipments outside the European Community (EU) and we are not able to offer exchanges on EU and International orders at present.

Please contact us with your order number if you require any additional returns information.


Destination / Region Canada Australia European Union* European Union International Territories* Russia United Arab Emirates Rest of World* Singapore
Cost** 42 50 17 37 2100 140 33 50

* For the full list of countries, please see our legal page.

** The return cost will be deducted from your final refund

Allow 5 working days for your return to be processed once received by our warehouse. You will receive an email once it's been actioned.

Any costs relating to the return would be payable by yourself unless we are able to offer an alternative free service in your location.

Any products returned damaged, without their original packaging or outside the 30-day period are accepted at the discretion of Thomas Pink Ltd. Therefore, should you think you may wish to return any item, please ensure that you keep the original packaging and invoice that the order arrived with.

This does not affect your statutory rights.

All refunds will be made to the original payment method used to purchase the goods and can take up to 5 working days to appear in your account.