How do I set up my online account and order?

When you browse through the site you can simply add the products you like to your ‘Shopping Bag’. When you are finished shopping and would like to order the items, click on your Shopping Bag, make sure you are happy with the list of items shown and continue to the ‘Checkout’.

For returning customers:

If you are a returning customer, log in by entering your email address and your chosen password (should you have forgotten your password, you can simply send yourself a password reminder). Your personal details, billing and shipping address should already appear and you only need to confirm that they are correct.

For new customers:

You will need to set up a customer account with us:

Step 1 – Register with us:

Enter your personal details (email address, password, name, address etc) on the page. Select whether you would like to receive updates from Thomas Pink and selected 3rd parties and click ‘Register.’

Step 2 – Address details:

You now have to provide your billing address. This is the address that the card you are going to pay with is registered to and that appears on your bank statements. In the United Kingdom you have the option to search for your address by entering your house number and the postcode. If you would like your purchase to be delivered to an alternative address, select ‘Deliver to Different Address’, enter the details and click ‘Continue’.

Step 3 – Payment details:

On the next page your billing and delivery details are shown and you can also select whether you would like to add a gift note with a personal message to your order. This is free of charge. If you are happy with the selection, enter your payment details. Make sure the card number is given as one string of characters, without blank spaces in between. Finally, read the Terms and Conditions carefully and tick the box to agree that you have read and understood them. Now click ‘Submit’ and you should get a confirmation of your order with an order number. Your transaction will be handled in a secure environment.

Step 4 – Order confirmation

You can print your order confirmation and it will also be sent to the email address you have given to us when registering your account.

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I am trying to log in with my email address & password and cannot get any further than the log in page. What can I do?

Your password is case sensitive so make sure you do not have the CAPS Lock on. If you have forgotten your password you can always click on ‘Forgotten your password – click here for help’ to send yourself a password reminder.

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I can’t see any images of shirts on your website. What can I do?

If you can’t see any images it could be that you images disabled in your browser. Check your settings and make sure that you have images/pictures enabled. You can usually change theses in the browser's ‘Internet Options’ section.

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