Returns
Please note: Free returns are not available on Sale items.
How do I return or exchange goods bought on ThomasPink.com and telephone purchases?
How long do I have to return items bought on ThomasPink.com?
Who pays the cost of returning items bought on ThomasPink.com?
What is your return and exchange policy for items bought in Thomas Pink stores?
How do I return or exchange goods bought on ThomasPink.com and telephone purchases?
We are happy to exchange or refund any items (except undergarments) that have not been altered, washed or worn within 28 days of original order receipt. Thomas Pink cannot be held liable for courier charges, customs duties or lost parcels. Gift Cards cannot be returned or redeemed for cash. When returning an item, please ensure it is packaged securely in its original condition (with all tags still intact) and enclosing the original Delivery Note. This will ensure that your return is processed speedily. We recommend returned items are sent using a tracked or signed-for mail service. Return address labels are provided for your convenience. Although we do not repay delivery charges (except in the unlikely event that your item is faulty), you will not be charged for delivery of the replacement item(s). Please note: We must be notified of any missing or defective items within 7 days of receipt of an order. In an exchange, if the new item costs less, we will reimburse you with the difference. If the new item costs more then an additional payment will be required. There will be no second postage and packing costs to you for despatch of exchanged goods.
Purchase your gifts with confidence. During the holiday period Thomas Pink appreciates that the items you are now purchasing may indeed be gifts for loved ones. Rest assured that all orders placed from the 1st November 2011 until the 23rd December 2011 can be exchanged within 90-days of purchase*.
* In the unlikely event that an alternative item cannot be found, we will honour a full refund on items returned to us by the 9th January 2012.
If I order over the phone or at ThomasPink.com but need to return something, can I take it back to one of your stores for an exchange or refund?
Stores cannot issue refunds for goods purchased over the phone or at ThomasPink.com. You may however exchange the item for something else or for a different size in store.
How long do I have to return items bought on ThomasPink.com?
We are happy to exchange or refund any items (except undergarments) that have not been altered, washed or worn within 28 days of original order receipt. Thomas Pink cannot be held liable for courier charges, customs duties or lost parcels. Gift Cards cannot be returned or redeemed for cash. When returning an item, please ensure it is packaged securely with all tags still intact and enclosing the original Delivery Note This will ensure that your return is processed speedily. We recommend returned items are sent using a tracked or signed-for mail service. Return address labels are provided for your convenience. Although we do not repay delivery charges (except in the unlikely event that your item is faulty), you will not be charged for delivery of the replacement item(s). Stores cannot issue refunds for items bought via the website. Only product exchanges are possible in stores. In an exchange, if the new item costs less, we will reimburse you with the difference. If the new item costs more then an additional payment will be required. There will be no second postage and packing costs to you for despatch of exchanged goods.
Who pays the cost of returning items bought on ThomasPink.com?
Returning items either for a refund or exchange will be at your own cost.
What is your return and exchange policy for items bought in Thomas Pink stores?
For goods bought in stores, returns and exchanges can only be processed in the country in which the purchase was made.
UK, Europe and China store returns (excluding Harrods, Galeries Lafayette, and Discounts):
Returns with original receipts within 28 days of purchase: Unused garments or accessories (excluding all undergarments and beachwear) may be returned for an exchange or refund. A refund will be sent by mail within 28 days of the return date for items purchased by cheque. Please note that if you have originally paid by card and would like a refund, you will need to bring the card used to make the original purchase with you.
Returns with original receipt within 28 days of purchase: Unused garments or accessories (excluding all undergarments and beachwear) may be returned for an exchange or Credit Note.
Returns without original receipt within 28 days of purchase: Unused garments or accessories (excluding all undergarments and beachwear) may be returned for an exchange or Credit Note.
Returns without receipt after 28 days: Unused garments or accessories (excluding all undergarments and beachwear) may be returned but we only offer an exchange or credit note. Returns must be authorised by a member of store management.
Sale merchandise: Sale items must be returned within 28 days of purchase for exchange only unless marked as Final Sale.
Please note that Selfridges will only process refunds / exchanges for goods purchased in Selfridges. However, Thomas Pink goods purchased in Selfridges may be refunded or exchanged in other UK Thomas Pink stores (excluding Harrods).
Galeries Lafayette store return policy:
Returns with original receipts within 30 days of purchase: Unused garments or accessories (excluding all undergarments and beachwear) may be returned for an exchange or refund. A refund will be sent by mail within 30 days of the return date for items purchased by cheque.
Returns with original receipt after 30 days of purchase: Unused garments or accessories (excluding all undergarments and beachwear) may be returned for an exchange or Credit Note.
Returns without original receipt within 30 days of purchase: Unused garments or accessories (excluding all undergarments and beachwear) may be returned for an exchange or Credit Note at the current selling price.
Sale merchandise: Sale items must be returned within 30 days of purchase for exchange only.
Harrods store return policy:
Unwanted goods may be returned for a refund or exchange if returned in their original condition within 14 days with proof of purchase. Refunds will be made against the original form of tender except in respect of purchase made by cash, cheque or gift voucher/gift card which will be refunded by way of a shopping credit. Refunds and exchanges on purchases made on 10% event day are subject to a 10% discount adjustment. Please see in store for further details.
PLEASE NOTE ALL UNDERGARMENTS AND BEACHWEAR CANNOT BE RETURNED.
Sale goods: Sale items or special purchases bought in Harrods Sale may be returned for exchange only if returned in their original condition with proof of purchase, during the same sale period or within 14 days of purchase (whichever date is earlier).
Please note that Harrods will only process refunds / exchanges for goods purchased in Harrods. However, Thomas Pink goods purchased in Harrods may be refunded or exchanged in other UK Thomas Pink stores (excluding Selfridges).
BAA store return policy:
London Heathrow stores follow the same return policy as noted above for goods purchased within the UK. However, the BAA also offers a service to customers who make purchases in the London Heathrow stores called the ‘World Shopping Promise’. This policy states that goods purchased may be returned to the BAA within 3 months of purchase. The return is logged with the BAA who refunds the customers postal charges and then sends the goods back to the retailer for exchange or refund. Refunds and exchanges are then handled directly by the retailer. BAA returns and exchanges to Thomas Pink are processed through Customer Services.
For more information on the BAA ‘World Shopping Promise’, please call +44 (0) 870 000 1000 or visit BAA. Information is also available in Heathrow Airport stores.
Discount Outlet Store Returns:
Returns with original receipts within 28 days of purchase: Unused garments or accessories (excluding all undergarments and beachwear) may only be returned to a Thomas Pink Discount Outlet store (Swindon and York locations) for an exchange or credit note.
US Store Returns:
Returns with original receipts within 14 days of purchase: Unused garments or accessories (excluding all undergarments and beachwear) may be returned for an exchange or refund. A refund will be sent by mail within 14 days of the return date for items purchased by cheque.
Returns with original receipt after 14 days of purchase: Unused garments or accessories (excluding all undergarments and beachwear) may be returned for an exchange or Credit Note.
Returns without original receipt within 14 days of purchase: Unused garments or accessories (excluding all undergarments and beachwear) may be returned for an exchange or Credit Note at the current selling price at the current selling price.
Sale merchandise: All sales are final.
Please note that Macy’s will only process refunds / exchanges for goods purchased in Macy’s stores. Macy’s will not accept Thomas Pink Gift Vouchers.
Dubai (Harvey Nichols) store return policy:
Returns with original receipts within 7 days of purchase: Unused garments or accessories (excluding all undergarments and beachwear) may be returned for an exchange. No refunds.
Sale merchandise: All sales final.