How do I make telephone and internet purchases?

Purchases may be made either online or by telephone.

You may order online 24 hours a day, 7 days a week. Simply add items you require to your Shopping Bag. Once you have selected all the items you require, click ‘view bag and checkout’ at which time you will be required to confirm items selected and complete the checkout process.

For telephone purchases please call our web sales team at +44 (0) 207 498 3882 Monday to Friday 08:30 to 18:00 GMT (3:30am – 1pm EST). If you are calling from the United State of America and Canada please call our toll free number at 1 888 336 1192.

Back to top

How do I set up my online account and order?

When you browse through the site you can simply add the products you like to your ‘Shopping Bag’. When you are finished shopping and would like to order the items, click on your shopping back, make sure you are happy with the list of items shown and continue to the ‘Checkout’.


For returning customers:

If you are a returning customer, log in by entering your email address and your chosen password (should you have forgotten your password, you can simply send yourself a password reminder). Your personal details, billing and shipping address should already appear and you only need to confirm that they are correct.


For new customers:

You will need to set up a customer account with us:


Step 1 – Register with us:

Enter your personal details (email address, password, name, address etc) on the page. Select whether you would like to receive updates from Thomas Pink and selected 3rd parties and click ‘Register’.

Step 2 - Address details:

You now have to provide your billing address. This is the address that the card you are going to pay with is registered to and that appears on your bank statements. In the United Kingdom you have the option to search for your address by entering your house number and the postcode. If you would like your purchase to be delivered to an alternative address, select ‘Deliver to Different Address’, enter the details and click ‘Continue’.

Step 3 – Payment details:

On the next page your billing and delivery details are shown and you can also select whether you would like to add a gift note with a personal message to your order. This is free of charge. If you are happy with the selection, enter your payment details. Make sure the card number is given as one string of characters, without blank spaces in between. Finally, read the Terms and Conditions carefully and tick the box to agree that you have read and understood them. Now click ‘Submit’ and you should get a confirmation of your order with an order number. Your transaction will be handled in a secure environment.

Step 4 – Order Confirmation:

You can print your order confirmation and it will also be sent to the email address you have given to us when registering your account.

Back to top

Is your billing or shipping address outside the United State of America?

If your billing address is outside of the United State of America but you wish to ship your order to the United State of America then you’ll need to:

1. select the site region where your billing address is using the ‘change’ link at the top of any page;

2. register your billing address in that region under ‘my account’; then,

3. switch to our United State of America site to place your order for delivery within the United State of America.


If your billing address is within the United State of America and you wish to ship your goods outside the United State of America then you’ll need to:

1. register your United State of America billing address on the United State of America site under ‘my account’; then,

2. select the site region which you wish to ship to using the ‘change’ link at the top of any page and place your order on the appropriate country site.

Back to top

Is your billing or shipping address inside the United State of America?

If your billing address is withinin the United State of America you’ll need to:

1. switch to our United State of America site using the ‘change’ link at the top of any page;

2. register your United State of America billing address on the United State of America site under ‘my account’; then,

3. select the site region which you wish to ship to using the ‘change’ link at the top of any page. If you are shipping to the United State of America then simply remain on the United State of America site to complete your order.


If your billing address is outside of the United State of America but you wish to ship your order to the United State of America then you’ll need to:

1. select the site region where your billing address is using the ‘change’ link at the top of any page;

2. register your billing address in that region under ‘my account’; then,

3. switch to our United State of America site to place your order

Back to top