'IN THE PINK' TERMS AND CONDITIONS
The 'In The Pink' loyalty programme is operated by Thomas Pink, 1 Palmerston Court, Palmerston Way, London SW8 4AJ Company No.: 01995666 (Thomas Pink). 'In The Pink' is a loyalty programme that rewards you for your spend.
Simply sign up to the 'In The Pink' loyalty programme and then say that you are 'In The Pink' every time you make a purchase at one of our stores or make a purchase online and you will be rewarded for your custom.
You will be awarded points against your account and at the end of every Season your points are counted up and exchanged into Pink Rewards which will be put on to a Thomas Pink reward card to spend in store or online.
You can either join the UK, US or EU scheme depending where you shop.
You can join in store or online at www.thomaspink.com. If you join in store you will immediately start to collecting points. If you want to join online you must wait 72 hours after registering before you can collect your points. Customers can only join in stores in the UK, US, Ireland or France. Residents of all countries who are aged 18 and over are eligible to join. Employees and their immediate families of Thomas Pink, their agents or anyone else professionally connected with this promotion are not permitted to join the loyalty programme
When you join the scheme you must select either the UK, US or the EU scheme as points will be awarded in the currency of the country that you join.
To ensure you earn your points you must say you are 'In The Pink' every time you make a purchase at a Thomas Pink store. When you make a purchase online the system will automatically award points against your account, provided that you gave an email address at the point of subscription. If you join the programme in store, you must submit your email address at the time of subscription.
To guarantee you earn your points you must ensure that the email address you submit is correct. Thomas Pink will not be responsible for incorrect email addresses. Please take a minute to ensure that your email address is correct on your Thomas Pink account. You must also make sure that the email address you subscribed with is what you use for any further Thomas Pink transactions. If you do not have an email address then you will not be able to collect points online or be emailed how many points you have. In addition you will only be notified of the number of points you have accumulated when you receive your Thomas Pink reward card.
As long as you have registered an email address on your account, you will be sent a periodic email updating you on how many points you have earned so far and how many points you need to reach the next tier. points are awarded on all purchases made at most Thomas Pink stores. Please see here for stores where points can be collected. Purchases made prior to when you joined the 'In The Pink' programme will not be awarded points. If you fail to say you are 'In The Pink' when you make your purchase, you may not claim your points at a later date.
POINTS AND CURRENCY
£1 = 1 point, $1 = 1 point, €1 = 1 point
Points are converted to relevant currency of the country that you selected at registration (either UK GBP, US Dollar or EU Euro). points can be earned in stores in the following countries: UK, US, France, Ireland. points can be earned anywhere in the world when a purchase is made online.
If you want to change the currency in which you earn your points you can contact customer services at firstname.lastname@example.org (or +44(0)20 7498 3882 for US clients call 1 (888) 336-1192).
points cannot be earned in certain Thomas Pink stores, click here for details. points are earned on the retail price if UK GBP is selected. Points are collected on the net price, and not on the VAT if US Dollars is selected. points are not earned when a Gift Card is purchased. points are not earned on Delivery costs. points are rounded up to nearest £ or $ e.g. If you make a purchase worth $28.60, this will be rounded up to the nearest $, therefore you will accumulate 29 points.
Points will be exchanged into Rewards which will be put on to a 'In The Pink' reward card to spend in store or online. The Pink Rewards will be redeemable in the currency of the scheme that you selected when you subscribed. You will be sent your Thomas Pink, 'In The Pink' reward card and via post at the beginning of each new Season.
If you accumulate more than 1,000 points if you are signed up to the UK scheme , 1,250 points if you are signed up to the US scheme or 1,600 points if you are signed up to the EU scheme you will receive 7% of the value of your points. The points will be converted into their equivalent monetary value and put on to a 'In The Pink' reward card at the end of the Season for you to spend in store or online.
Your Thomas Pink reward card can be used to make purchases online at www.thomaspink.com or in-store. The reward card cannot be used to make purchases in certain Thomas Pink concessionary stores.
There are two seasons per year. The first season runs from 1 February – 31 July and the second runs from 1 August – 31 January. At the beginning of each Season, points accumulated during the preceding season will be exchanged into Rewards and you will be sent your 'In The Pink' reward card so that you can redeem against purchases of Thomas Pink items.
The 'In The Pink' loyalty scheme does not affect your statutory right to return items to Thomas Pink. If you return an item for a refund or exchange and you had been awarded points for that item, the points that you were rewarded for that purchase will be deducted from your 'In The Pink' account.
If you have already redeemed your points, the relevant points will still be deducted from your account. This may mean that you have a negative balance on your account. You will not be required to pay Thomas Pink where a negative balance exists, but any points accumulated when you have a negative balance will first be used to bring you into credit before you begin accumulating points.
There may be promotional periods through the duration of the scheme which mean that purchases attract additional points, for example double points. If you made a purchase when a promotional offer was on and then you return that item when the offer is no longer on, you will only be awarded the number of points equivalent to the purchase price of the item that you take away, and not points as per the original promotional offer.
As well as promotional periods, there also may be promotional offers on specific items throughout the duration of the scheme. If a product is worth double points and there is then a special promotional day where all products are worth double points, then the points are accumulative not compounded. E.g. Mall shirt priced at £75 is worth double points so points earned would be 150. In addition to this offer there is a double points day the points earned on this Mall shirt would be 225.
As with all returns, points accumulated on a purchase will be deducted if items are returned.
LEAVING THE PROGRAMME
You can quit the 'In the Pink' program at any time by emailing email@example.com.
All 'In The Pink' reward cards belong to Thomas Pink. Your Thomas Pink reward card is personal to you, as the subscriber. You are strictly prohibited from transferring your reward card or points to another person. The Thomas Pink reward card is not a credit or debit card. You cannot make any money transactions upon demonstrating it, but can only enjoy the privileges stated and offered by Thomas Pink. In no circumstances can your reward card, the number of points and the right for sale be returned for money. Thomas Pink can take any action it considers appropriate if it has reason to believe that you are abusing the scheme, including withholding or removing points previously credited to your account. Thomas Pink reserves the right to denounce anyone without immediate warning or excuse.
The 'In The Pink' loyalty programme offers you privileges for as long as the 'In The Pink' loyalty programme is in existence. Thomas Pink reserves the right to determine this time period at its own discretion. Thomas Pink reserves the right to alter for its own part, any of these terms and conditions including the way of calculating points and the amount up to which purchases are awarded bonus points. If, for any reason, Thomas Pink alters part or the whole of the conditions of the programme or ends the loyalty programme you hold no claim against Thomas Pink. If your Thomas Pink reward card is lost or stolen it cannot be replaced. The Thomas Pink reward card cannot be transferred to friends / partners / spouses, it must be used by you, the official card holder. You must notify Thomas Pink of any change to your details, including but not limited to your postal and email address.
Thomas Pink will not share your details except with businesses that process Thomas Pink information on our behalf (in the UK and abroad), for example to produce your 'In The Pink' reward card and print our mailings. Your personal data will only be used for the purpose of the programme. However, if you opt in to receive Thomas Pink updates during registration, then your personal information will be added to our customer database and email communications may be sent periodically.