"IN THE PINK"

FREQUENTLY ASKED QUESTIONS

TERMS AND CONDITIONS

"IN THE PINK" STORES

FREQUENTLY ASKED QUESTIONS

HOW TO JOIN

What is “In the Pink”?

Thomas Pink invites you to join “In the Pink,” our members only society designed to reward you, our most loyal of shirt hunters, with off the cuff perks and privileges.

Once joining, you will begin to earn reward “buttons” every time you shop at Thomas Pink. These “buttons” are exclusively yours and collected against your name.

At the beginning of the following hunting season, your “buttons” will be exchanged into Pink Rewards. A Thomas Pink reward card will then be posted to you which can be used to treat yourself in store or online.

We don’t place a limit on how many “buttons” you can earn, so you will continue to earn buttons whenever you spend during the season.

When are the “In The Pink” Shirt Hunting Seasons?

1 February-31 July AND 1 August-31 January

How do I join “In the Pink”?

Because our members programme “In the Pink” is exclusive, in order to join you must have been invited by Thomas Pink.

If you have already been invited, Bravo! Please click here to see a list of stores where you can join and become a member of Pink’s shirt hunting society.

Why should I join the UK scheme?

Join the UK scheme if you do the majority of your shopping within Thomas Pink stores in the UK and want to receive your rewards in pounds sterling.

Don’t live in the UK but shop online and ship internationally? Fear not, you can still sign up to our UK programme as it caters for all sterling transactions.

UK SCHEME - £1 SPENT AT THOMAS PINK = 1 BUTTON

TO BE "BUTTONS" EARNED
PER SEASON
"PINK REWARDS"
EARNED1 PER SEASON
Earn > 1,500 7% of "buttons" earned2
Earn > 750 6% of "buttons" earned2
Earn > 600 £35
Earn > 500 £30
Earn > 400 £20
Earn > 300 £15
Earn > 150 £10
1) "Buttons" will be exchanged into Pink Rewards in the form of a Thomas Pink reward card to spend in store or online.
2) A % of "buttons" are converted into the equivalent monetary value in the form of a Thomas Pink reward card to spend in store or online. The monetary value is then rounded up to the nearest £5. For example as follows: Customers who earn 750 – 758 buttons will receive a £45reward; Customers who earn 759 – 841buttons will receive a £50reward; and customers who earn 842 – 919 buttons will receive a £55 reward.

Why should I join the US scheme?

Join the US scheme if you do the majority of your shopping within Thomas Pink stores in the US and want to receive your rewards in dollars.

US SCHEME - $1 SPENT AT THOMAS PINK = 1 BUTTON

TO BE "BUTTONS" EARNED
PER SEASON
"PINK REWARDS"
EARNED1 PER SEASON
Earn > 2,420 7% of "buttons" earned2
Earn > 1,200 6% of "buttons" earned2
Earn > 1000 $55
Earn > 800 $45
Earn > 650 $30
Earn > 500 $25
Earn > 250 $15
1) "Buttons" will be exchanged into Pink Rewards in the form of a Thomas Pink reward card to spend in store or online. 2) A % of "buttons" are converted into the equivalent monetary value in the form of a Thomas Pink reward card to spend in store or online. The monetary value is then rounded up to the nearest $ 5. For example as follows: Customers who earn 1200 – 1257 buttons will receive a $75reward; Customers who earn 1258 – 1340 buttons will receive a $80 reward; and customers who earn 1341 – 1421 buttons will receive a $85 reward.

Why should I join the EU scheme?

Join the EU scheme if you do the majority of your shopping within Thomas Pink stores in Europe and want to receive your rewards in euros.

EU SCHEME - €1 SPENT AT THOMAS PINK = 1 BUTTON

TO BE "BUTTONS" EARNED
PER SEASON
"PINK REWARDS"
EARNED1 PER SEASON
Earn > 1,720 7% of "buttons" earned2
Earn > 850 6% of "buttons" earned2
Earn > 700 €40
Earn > 600 €35
Earn > 450 €20
Earn > 350 €15
Earn > 170 €10
1) "Buttons" will be exchanged into Pink Rewards in the form of a Thomas Pink reward card to spend in store or online. 2) A % of "buttons" are converted into the equivalent monetary value in the form of a Thomas Pink reward card to spend in store or online. The monetary value is then rounded up to the nearest €5. For example as follows: Customers who earn 850 – 915 buttons will receive a €55reward; customers who earn 1730 – 1785 buttons will receive a €125 reward.

At which stores can I join?

UK US France
Belfast AOL Time Warner Francois 1er
Bicester Village Bal Harbour  
Birmingham Mailbox Boston Copley Ireland
Blomfield Street Boston Financial Kildare
Bluewater Chicago  Dublin
Canary Wharf  Dallas Galleria
Edinburgh  Los Angeles
Glasgow  Minneapolis
Glasgow HoF  Natick
Harrods - Women  Orlando
HoF Victoria  San Francisco
Jermyn Street  Sixth Avenue
Kingston  Somerset
Manchester  Tysons Galleria
Newcastle  Wall Street
Selfridges Trafford  Washington
Selfridges London Men  Woodbury Common
Sloane Street 
ST PANCRAS  View all stores ›
Terminal 1 
Terminal 3 
Terminal 4 
Terminal 5 
Waterloo Station
Westfield- White City 
York 
Terminal 5
Waterloo Station
Westfield- White City
York

ABOUT "BUTTONS"

How do I earn “buttons”?

Once you have become a member of our shirt hunting society and joined “In the Pink”, you will begin to earn “buttons” every time you shop with us. If you join online you must hold your horses for 3 days and then you can begin to earn “buttons”.

Make a point of saying that you are “In the Pink” every time you purchase in store so that the “buttons” you’ve earned can be added to your account.

Also be sure to use the same email address when shirt hunting in store or online. Those without email addresses cannot earn “buttons” online or receive their “buttons” statement email during the shirt hunting season.

Any purchases that were unfortunate enough to be made prior to joining “In the Pink” will not be rewarded in “buttons”.

Can I earn “buttons” on all my purchases?

Why of course! “Buttons” can be earned on all purchases made at Thomas Pink stores or online. You cannot however earn “buttons” on services such as delivery, alterations or buying gift cards.

Make a point of saying that you are “In the Pink” every time you purchase in store so that the “buttons” you’ve earned can be added to your account.

Can I earn “buttons” in all Thomas Pink stores?

Not quite, you can earn “buttons” in all Thomas Pink stores in the UK, US, France and Ireland apart from the following stores:

  • UK - Harrods Men London, John Lewis stores

  • US - Holt Renfrew, Neiman Marcus, Nordstrom, Park & Bond, Miami Airport

If in doubt, ask in store and they will be more than happy to assist you.

At which stores can I earn "buttons" or "double buttons" during promotions?

UK US France
Belfast AOL Time Warner Francois 1er
Bicester Village Bal Harbour  
Birmingham Mailbox Boston Copley
Blomfield Street Chicago  Ireland
Bluewater Dallas Galleria  Kildare
Canary Wharf King Of Prussia Dublin
Edinburgh  Madison Avenue 
Glasgow  Natick   
Glasgow HoF  Orlando  View all stores ›
Harrods Women  San Francisco 
HoF Victoria  Sixth Avenue 
Jermyn Street  Somerset 
Kingston  Shorthills
Manchester  Wall Street 
Newcastle  Washington 
Selfridges Trafford  Woodbury Common 
Selfridges London Men   
Sloane Street   
ST PANCRAS   
Terminal 1  
Terminal 3  
Terminal 4 
Terminal 5 
Westfield - White City 
Waterloo Station
York

How do I earn “buttons” on my online purchase?

“Buttons” can only be earned when shopping at www.thomaspink.com, and will be added to your “IN THE PINK” account automatically.

Also be sure to use the same email address when shirt hunting in store or online. Those without email addresses cannot earn “buttons” online or receive their “buttons” statement email during the shirt hunting season.

How can I find out how many “buttons” I have earned for the season?

You can find out your “button” tally by asking in store. As a member of “In The Pink”, you will also receive a “buttons” statement email during the season with how many “buttons” you have earned.

If you’re keen to know sooner, you can also email us at inthepink@thomaspink.com with your name, email address and address and we will tote up your “buttons” balance for you.

When shopping in store, “buttons” will be added to your “In the Pink” account immediately.

When shopping online, please remember that it takes 6 working days for our system to register your “buttons” due to dispatch lead times so do not fear when “buttons” do not show on your account straight away.

How many “buttons” do I need in order to receive a reward?

Thomas Pink reward cards are issued every six months; with the value decided by the “buttons” you have collected over the previous shirt hunting season.

Fear not! If you haven’t reached the minimum amount of “buttons” needed to earn a reward in one season, the balance of “buttons” will be carried over to the next season.

Depending upon what stores you hunt for shirts at, it is possible to sign up to “In the Pink” UK, “In the Pink” USA or “In the Pink” Europe.

Will I earn "Buttons" when I use my reward card?

“Buttons” can be earned but only on the net amount (i.e. if a £20 reward card is used against a purchase of £100, then 80 “buttons” would be received).

YOUR REWARDS

When will I receive my rewards?

Thomas Pink Reward cards are issued every six months with the value decided by the “buttons” you have collected over the previous shirt hunting season.

You will be issued your Pink Reward at the beginning of each new season, dependent on how many “buttons” you have earned in the previous season.

GET TO KNOW THE SHIRT HUNTING SEASONS

For the season starting in February and ending in July rewards will be issued in the end August. For the season starting in August and ending in January you will receive your rewards in the end of February..

Where can I use my Thomas Pink Rewards card?

UK US France
Belfast AOL Time Warner Francois 1er
Bicester Village Bal Harbour  
Birmingham Mailbox Boston Copley Ireland
Blomfield Street Boston Financial Kildare
Bluewater Chicago  Dublin
Canary Wharf  Dallas Galleria
Edinburgh  Los Angeles
Glasgow  Minneapolis
Glasgow HoF  Natick
Harrods - Women  Orlando
HoF Victoria  San Francisco
Jermyn Street  Sixth Avenue
Kingston  Somerset
Manchester  Tysons Galleria
Newcastle  Wall Street
Selfridges Trafford  Washington
Selfridges London Men  Woodbury Common
Sloane Street 
ST PANCRAS  View all stores ›
Terminal 1 
Terminal 3 
Terminal 4 
Terminal 5 
Waterloo Station
Westfield- White City 
York 
Terminal 5
Waterloo Station
Westfield- White City
York

At which stores am I unable to spend rewards?

UK - Harrods Men London, John Lewis

US - Holt Renfrew, Neiman Marcus, Nordstrom, Park & Bond

Can I use my Thomas Pink rewards card online?

Why yes of course, enter your online code (from the front of the card) in the promotional code section at the check-out.

Please note, you cannot split the amount on the card between the transactions, you have to use the total amount on the reward card in one payment so spend wisely.

Can I use my Thomas Pink reward in a different currency to the one stated on the card?

You need to use Reward Card with £ value only in UK stores or online.

Reward card with $ value can only be used in US stores or online.

Reward card with € value can only be used in European stores or online.

Who can I contact with a query about my Thomas Pink reward card?

Any questions, queries or comments can be emailed to us at inthepink@thomaspink.com

What can I do if my Thomas Pink rewards card has expired?

Your Thomas Pink reward card has a limited expiry date. The date will be revealed when you receive your card.

Once expired, reward cards cannot be renewed, so please ensure you dash to Thomas Pink to spend your Reward card within the expiry date.

Residents of the UK, USA, France and Ireland have 3 months to spend their rewards on receipt of their reward card. Customers who do not live in the UK, USA, France or Ireland have 5 months.

YOUR MEMBERSHIP

Who do I notify if my address/email changes?

Please contact your nearest Thomas Pink store or send your updated details via email to inthepink@thomaspink.com

What are the terms and Conditions of the "In the Pink" loyalty programme?

Find all of the terms and conditions related to “In the Pink” here.