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FREQUENTLY ASKED QUESTIONS

HOW TO JOIN

What is 'In the Pink'?

Thomas Pink invites you to join 'In the Pink', our members only society designed to reward you, our most loyal of shirt hunters, with off the cuff perks and privileges.

Once joining, you will begin to earn reward points every time you shop at Thomas Pink. These points are exclusively yours and collected against your name.

At the beginning of the following hunting season, your points will be exchanged into Pink Rewards. A Thomas Pink reward card will then be posted to you which can be used to treat yourself in store or online.

We don’t place a limit on how many points you can earn, so you will continue to earn points whenever you spend during the season.

When are the 'In The Pink' Seasons?

1 February-31 July AND 1 August-31 January

When can I join 'In the Pink'?

You can join 'In The Pink' during or after your first purcahse.

Why should I join the UK scheme?

Join the UK scheme if you do the majority of your shopping within Thomas Pink stores in the UK and want to receive your rewards in pounds sterling.

Don’t live in the UK but shop online and ship internationally? Fear not, you can still sign up to our UK programme as it caters for all sterling transactions.

UK SCHEME - £1 SPENT AT THOMAS PINK = 1 POINT

Why should I join the US scheme?

Join the US scheme if you do the majority of your shopping within Thomas Pink stores in the US and want to receive your rewards in dollars.

US SCHEME - $1 SPENT AT THOMAS PINK = 1 POINT

Why should I join the EU scheme?

Join the EU scheme if you do the majority of your shopping within Thomas Pink stores in Europe and want to receive your rewards in euros.

EU SCHEME - €1 SPENT AT THOMAS PINK = 1 POINT

At which stores can I join?

UK US France
Belfast AOL Time Warner Francois 1er
Bicester Village Bal Harbour
Blomfield Street Boston Copley Ireland
Bluewater Chicago Kildare
Canary Wharf Dallas Galleria Dublin
Edinburgh Los Angeles  
Glasgow Minneapolis  
Glasgow HoF Natick View all stores ›
HoF Victoria Orlando
Jermyn Street San Francisco
Kingston Sixth Avenue
Manchester Somerset
Newcastle Tysons Galleria
Selfridges Trafford Wall Street
Sloane Street Washington
St Pancras Woodbury Common
Heathrow Terminal 1 Madison Avenue
Heathrow Terminal 2 Las Vegas Caesars
Heathrow Terminal 3 King of Prussia
Heathrow Terminal 4 Las Vegas Palazzo
Heathrow Terminal 5 Short Hills
Waterloo Station New York Macy's
Westfield- White City
York

ABOUT POINTS

How do I earn points?

Once you have become a member of 'In the Pink', you will begin to collect points every time you shop with us. If you join online, please be aware that it takes up to 3 days before you can begin to collect points..

Make a point of saying that you are a member of 'In the Pink' every time you purchase in store so that the points you’ve collected can be added to your account.

Also be sure to use the same email address when shopping in-store or online. Those without email addresses cannot collect points online or receive their points statement email during the season.

Any purchases that were unfortunate enough to be made prior to joining 'In the Pink' will not be rewarded with points.

Can I collect points on all my purchases?

Why of course! Points can be collected on all purchases made at Thomas Pink stores or online. You cannot however collect points on services such as delivery, alterations or buying gift cards

Make a point of saying that you are a member of 'In the Pink' every time you purchase in-store so that the points you’ve collected can be added to your account.

Can I collect points in all Thomas Pink stores?

Not quite, you can earn points in all Thomas Pink stores in the UK, US, France and Ireland apart from the following stores: Selfridges, John Lewis stores, Bloomingdales and & US Airports

If in doubt, ask in store and they will be more than happy to assist you.

At which stores can I collect points or double points during promotions?

UK US France
Belfast AOL Time Warner Francois 1er
Bicester Village Bal Harbour
Blomfield Street Boston Copley
Bluewater Chicago Ireland
Canary Wharf Dallas Galleria Kildare
Edinburgh King Of Prussia Dublin
Glasgow Madison Avenue
Glasgow HoF Natick
HoF Victoria Orlando View all stores ›
Jermyn Street San Francisco
Kingston Sixth Avenue
Manchester Somerset
Newcastle Shorthills
Selfridges Trafford Wall Street
Selfridges London Men Washington
Sloane Street Woodbury Common
St Pancras Los Angeles
Heathrow Terminal 1 Minneapolis
Heathrow Terminal 2 Tysons Galleria
Heathrow Terminal 3 Las Vegas Caesars
Heathrow Terminal 4 Las Vegas Palazzo
Heathrow Terminal 5 New York Macy's
Westfield - White City
Waterloo Station
York

How do I collect points?

Points can only be earned when shopping at www.thomaspink.com, and will be added to your 'IN THE PINK' account automatically.

Also be sure to use the same email address when shirt hunting in store or online. Those without email addresses cannot earn points online or receive their points statement email during the shirt hunting season

How can I find out how many points I have collected for the season?

You can find out your point balance by asking in store. As a member of 'In The Pink', you will also receive a point statement email during the season with how many points you have collected.

If you’re keen to know sooner, you can also email us atinthepink@thomaspink.com with your name, email address and address and we will check your point balance for you.

When shopping in store, points will be added to your 'In the Pink' account immediately.

When shopping online, please remember that it takes 6 working days for our system to register your points due to dispatch lead times.

How many points do I need in order to receive a reward?

Thomas Pink reward cards are issued every six months; with the value decided by the points you have collected over the previous season.

Depending upon what stores you shop at, it is possible to sign up to 'In the Pink' UK, 'In the Pink' USA or 'In the Pink' Europe.

Will I collect points when I use my reward card?

Points can be earned but only on the net amount (i.e. if a £20 reward card is used against a purchase of £100, then 80 points would be received).

YOUR REWARDS

When will I receive my rewards?

Thomas Pink Reward cards are issued every six months with the value decided by the points you have collected over the previous season.

You will be issued your Pink Reward at the beginning of each new season, dependent on how many points you have collected in the previous season.

GET TO KNOW THE SEASONS

For the season starting in February and ending in July rewards will be issued in the end August. For the season starting in August and ending in January you will receive your rewards in the end of February.

Where can I use my Thomas Pink Rewards card?

UK US France
Belfast AOL Time Warner Francois 1er
Bicester Village Bal Harbour
Blomfield Street Boston Copley Ireland
Bluewater Chicago Kildare
Canary Wharf Dallas Galleria Dublin
Edinburgh Los Angeles  
Glasgow Minneapolis  
Glasgow HoF Natick View all stores ›
Harrods - Women Orlando
HoF Victoria San Francisco
Jermyn Street Sixth Avenue
Kingston Somerset
Manchester Tysons Galleria
Newcastle Wall Street
Selfridges Trafford Washington
Selfridges London Men Woodbury Common
Sloane Street Madison Avenue
St Pancras Las Vegas Caesars
Heathrow Terminal 1 King of Prussia
Heathrow Terminal 2 Las Vegas Palazzo
Heathrow Terminal 3 Short Hills
Heathrow Terminal 4 New York Macy's
Heathrow Terminal 5
Waterloo Station
Westfield- White City
York

At which stores am I unable to spend rewards?

Selfridges, John Lewis stores, Bloomingdales and & US Airports

Can I use my Thomas Pink rewards card online?

Why yes of course, enter your code (from the front of the card) in the promotional code section at the check-out.

Please note, you cannot split the amount on the card between the transactions, you have to use the total amount on the reward card in one payment so spend wisely.

Can I use my Thomas Pink reward in a different currency to the one stated on the card?

You need to use Reward Card with £ value only in UK stores or online.

Reward card with $ value can only be used in US stores or online.

Reward card with € value can only be used in European stores or online.

Who can I contact with a query about my 'In The Pink' reward card?

Any questions, queries or comments can be emailed to us at inthepink@thomaspink.com

What can I do if my 'In The Pink' rewards card has expired?

Your 'In The Pink' reward card has a limited expiry date. The date will be revealed when you receive your card.

Once expired, reward cards cannot be renewed, so please ensure you dash to Thomas Pink to spend your Reward card within the expiry date.

Once expired, reward cards cannot be renewed, so please ensure you dash to Thomas Pink to spend your Reward card within the expiry date.

YOUR MEMBERSHIP

Who do I notify if my address/email changes?

Please contact your nearest Thomas Pink store or send your updated details via email to inthepink@thomaspink.com

What are the terms and Conditions of the 'In the Pink' loyalty programme?

Find all of the terms and conditions related to 'In the Pink' here.